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Staff Feedback Thread
Forum Index - Valley of Bowser - Site Questions & Feedback - Staff Feedback Thread
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Originally posted by Absolutely ridiculous stiffness in how rules are applied on the Discord server
Man it's been a while, hell I'm not even there but holy fuck if I've seen shit happening there, usually I go like "haha that mofo sure tends to exaggerate" but what I saw today was just absurd.

So there's certain user that might be kind of weird sometimes, not a bad guy, he's just very open. Anyways, so he mentioned how his mother had a miscarriage, a difficult topic for sure. But instead of offering any kind of condolences or literally any support, they decided to just delete everything and do their classic "ummm please go to #channel".

That's just ridiculous and shows an absolute lack of empathy from the Staff team.

That's all.


Originally posted by (Discord) About your most recent action in #general
I just... can't find the words to describe how disgusted I am by what you've done.

So basically, a user comes saying that their unborn sibling had died, and the first thing that comes to your mind is to delete the message because it might trigger (imaginary) people and redirect the user.

What the hell man? Is it that much to ask for you to be a little more sensitive with such topics? You know, exactly the way you are when it comes to slurs and questionable imagery. Can't you even give him your damn condolences or any kind of supportive words? Jesus Christ. And no, an insincere "he has my remorse" in a secret channel doesn't cut it (and it's not even the right word unless you killed the baby, but whatever; I'm not your English teacher).

This just makes you all as a team look insensitive as all hell. But I guess staining your image is your specialty, given the amount of complaints you've received in the past because of how obsessive you are with redirections and image/message deletions.

Fucking hell. And I'm sorry for the language, but I'm got really mad because of how poorly you handled the situation, almost as if you didn't give a flying fuck that somebody had just lost their unborn sibling.


Originally posted by Please stop with the "lol go to #channel"
I had enough of that stupid crap of redirecting natural conversations because you had to follow the rules to the 100%
not only because is stupid, it makes you look really bad, specialy when you redirect and erase a good boy (that has some language barriers, but still good) saying that his unborn brother died and you go and have 0 empaty. This makes me think how would you react when similar situations would happend... maybe even worse. think about you did...




To begin, I want to apologize on behalf of the mod team. We'd never quite encountered a situation like this before and weren't quite sure how to handle it. We did discuss it a team before deciding what action to take, but our decision ultimately ended up being the wrong one. Deleting the messages was a mistake, and our redirection message could've been worded better. I do want to provide a bit of insight into the thought process that happened behind the scenes in order to clarify things a bit. That being said, I don't want to shrug off the responsibility either; we made a mistake, and now that we've learned from it, we can strive to make sure similar situations are handled better in the future.


Quote
So basically, a user comes saying that their unborn sibling had died, and the first thing that comes to your mind is to delete the message because it might trigger (imaginary) people and redirect the user.



I first want to address this part of the feedback. I don't believe this is a fair statement, as I had received a complaint from someone about the messages in #general, which is what prompted discussion on what to do with them in the first place.

Our intention with removing the message was to prevent other users from potentially feeling upset by unexpectedly seeing such an emotionally-charged in a channel such as #general, as prompted by the complaint I had received. In hindsight, and with no context, I do understand how it can come off as cold.

As for the redirection message, the intent in its wording was to get the message across in a clear fashion. Once again, looking at it in hindsight, it does seem colder than it was intending to be.

In short: we were not holding anything against the user; our intention was simply to redirect them to the appropriate place should they wish to talk about their troubles, without other users having to get involved if they do not wish to do so. This wasn't executed correctly, and the resulting message came off seeming harsh.

Ultimately, the mod team is all on the same page about the situation being handled poorly, and for that, once again, we would like to apologize. Looking forward, we'll take a bit more time and discuss sensitive situations like these more in-depth before immediately jumping to action.
This feedback was posted in response to this post by FPzero:

Originally posted by re: ExGFX Staff
I'd like to add that the long waiting queue isn't something recent. There has been 50+ waiting graphics for at least 4 months, so the recent resignation of two mods has nothing to do with it (it just happened some days ago).

Worse to thing that during those (at least) 4 months, the music section has got more or less the same numbers (50~60) but moderation is still going regular in that section. So it's not a valid excuse to say the graphics section "receives a lot of submissions all the time" because music receives the same amount (I'd say more even, consideting moderation is more constant there).


There's nothing much to mention here except that I agree. The waiting queue spiked heavily during January, presumably because of C3, and has been going down very slowly since.

These are the waiting submission numbers at the beginning of the past few months:

January: 23
February: 60 (66 submitted, 29 moderated from previous month)
March: 55 (33 submitted, 38 moderated)
April: 51 (30 submitted, 34 moderated)
Current: 55 (33 submitted, 29 moderated)

I'd like to reiterate that it *has* been going down slowly. But these are not sufficient numbers to clear out the queue before next C3 brings another spike. In that, you are correct.

However, all I can do here is point to FPzero's previous response. Clearing out the queue is not our main goal currently, but rather the hiring of a new graphics team leader and moderators. Before those happen, it's very unlikely that the queue will drop as quickly as it should.
Originally posted by Trophy Name Error
So, I was looking Lazy's profile until I see that:

The correct is: Secret Santa Event
The error: Satan


I asked around and it turns out this isn't actually an error. In talking with people who were here when the event was held, half of the users in 2015's Secret Santa event were actually "Secret Satans" who were supposed to intentionally misinterpret peoples' requests. I assume that's why the Event is called "Secret Satan" for some recipients.

Whatever the case, this is intentional, so there's no error to fix.
Originally posted by I've noticed slowdown since the webpage updated.
I'm a software tester, and since the site got updated to the new layout I've noticed a delay in the performance. I ran the site through a speed tester, and I just thought I would share the results.


https://www.screencast.com/t/hXTxB30Wjz

I appreciate your desire to help, but that report doesn't show anything out of the ordinary for SMW Central. Almost all of the other site schemes use assets much less efficiently than the one for the current C3. Cloudflare handles caching decently, too. I'm surprised that gzip isn't enabled, but that might be caused by layouts or other user-provided resources.

The cause of the current slowdown is the increased server load because of C3. The pages load perfectly fine after the server has managed to process your request, as evidenced by metrics such as time to first byte.
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